Refund policy
30-DAY RETURN POLICY
Eligible standard products may be returned within 30 days after the final item in the order is delivered.
To qualify, the item must be unused, unwashed, unaltered, undamaged and returned with its original packaging and included components.
Before returning anything, email lantime_shades@126.com with your order number, the reason for the return and photographs when the item is damaged, defective or incorrect.
Returns sent without authorization may not be accepted. We will provide the approved return address and instructions after reviewing your request.
CUSTOM AND MADE-TO-ORDER PRODUCTS
Products made according to customer-supplied measurements or personalized selections are final sale. This includes custom width, height, length, fabric, color, lining, heading, mount type, operating system and other personalized specifications.
Custom products cannot be returned or exchanged because of a change of mind, ordering error or incorrect customer measurements.
This restriction does not apply when a product arrives damaged, defective or materially different from the confirmed order specifications.
RETURN SHIPPING
For an approved return of an eligible, non-defective product, the customer is responsible for arranging and paying for tracked return shipping.
Original delivery charges, customer-paid return shipping and customs charges are not refundable unless required by applicable law.
When an item is damaged, defective or incorrect, LANTIME will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.
Do not return a product to the address printed on its shipping package unless LANTIME specifically authorizes that address.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order promptly after delivery. Contact us as soon as possible if an item is damaged, defective or different from what you ordered.
Include clear photographs of the product, packaging and shipping label. After reviewing the claim, we may offer a repair, replacement, partial refund or full refund depending on the circumstances.
MEASUREMENTS AND NATURAL VARIATIONS
Customers are responsible for checking all measurements and selected specifications before ordering.
A custom product made according to measurements supplied by the customer is not defective merely because it does not fit.
Colors and textures can vary slightly because of lighting, monitor settings and the natural characteristics of linen, bamboo and other materials. Reasonable variations of this nature are not considered defects.
FINAL-SALE ITEMS
Custom or personalized products, gift cards, clearance items and products clearly marked final sale cannot be returned unless they are damaged, defective, incorrect or returnable under applicable law.
EXCHANGES
For an eligible standard product, request a return and place a separate order after the return is approved.
Custom and made-to-order products cannot be exchanged unless they are damaged, defective or incorrect.
REFUNDS
After an authorized return is received and inspected, we will notify you whether the refund is approved.
Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or payment provider may require additional processing time.
Where applicable law requires a different refund period, that legal period applies.
CANCELLATIONS
You may request cancellation before an order is fulfilled. Because custom production can begin shortly after purchase, cancellation cannot be guaranteed after production has started.
Contact us immediately if you need to request a cancellation.
EUROPEAN UNION AND OTHER STATUTORY RIGHTS
For eligible non-custom goods shipped to the European Union, consumers may have a statutory right to withdraw within 14 days after delivery.
Goods made to order or clearly personalized are generally excluded from that cooling-off right. Customers are responsible for direct return costs when they have been informed of that responsibility. The seller remains responsible for reasonable return costs for defective goods.
Any stronger mandatory consumer rights under local law remain unaffected.
CONTACT
LANTIME
Email: lantime_shades@126.com